IT Service Desk Specialist

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от 40000 до 50000 руб./мес.
Санкт-Петербург
Опыт работы не важен

Job Responsibilities:

  • Remote multi-language support for user community of an international business operating in 120 countries worldwide;
  • Work in close cooperation with 3 other support hubs, located in Malaysia, Brazil and Canada;
  • Frontline support capable to resolve 70% of inquiries and relevant escalation to the next support levels in the areas of specialization, such as:
  • SAP R3 and R4 ERP systems;
  • Global corporate applications (Service-Now, Oracle CRM, Qlik, Concur etc.);
  • Workplace Support (Microsoft products and Office 365 cloud solutions, standard desktop and mobile hardware/software);
  • Global infrastructure solutions (Skype IP telephony & Genesys, Polycom VC, Pulse Secure, corporate WAN, LAN and WWAN).

      • Work Environment:

    • Competitive salary;
    • Quarterly bonus;
    • Medical insurance;
    • Free Lunch;
    • Professional development & diverse career opportunities
    • Team of young and talented professionals

        • Requirements:

      • University Degree or undergraduate, preferably in Computer science or related areas;
      • Upper Intermediate English, other language is a plus;
      • IT experience is a plus (MS products, Networks etc.);
      • Willing to help,
      • Customer-oriented attitude;
      • Active Listener able to express ideas clearly;
      • Accountable and driving results;
      • Able to learn fast;
      • Analytical skills.
          • Тип занятости:

          Полная занятость, полный рабочий день, у работодателя

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